Frequently Asked Questions

Contractors Ranked is a trusted platform that connects homeowners with top-rated, verified contractors for home improvement projects. Whether you need roofing, plumbing, HVAC, remodeling, or any other home service, we help you find the best professionals in your area — fast, free, and hassle-free.

We evaluate contractors across several criteria including active state licensing, proof of insurance and bonding, customer review history, years of experience, and professional certifications. Contractors who earn our "Highly Recommended" badge have undergone additional manual vetting by our team, including background verification and credential checks.

We cover over 20 home service categories including roofing, windows, siding, HVAC, plumbing, electrical, solar, gutters, kitchen and bathroom remodeling, painting, landscaping, flooring, fencing, garage doors, decks and patios, concrete, insulation, foundation repair, and general contracting.

We operate across the United States and Canada, covering all 50 US states and Canadian provinces. Our directory includes major cities, suburbs, and smaller towns, so you can find quality contractors no matter where you live. We are continuously expanding our network.

Absolutely. We take data privacy very seriously. Your personal information is never sold to third parties. When you submit a project request, your details are only shared with the specific contractors matched to your job. All data is encrypted and stored securely. See our Privacy Policy for full details.

You can reach our support team through the Contact Us page on our website. We typically respond within 24 business hours. For contractors with active premium accounts, we offer priority support with faster response times.

Yes — 100% free! Searching for contractors, reading reviews, comparing businesses, and getting matched with professionals costs you nothing. We earn revenue through optional premium services for contractors, so homeowners never pay a cent.

Simply use our search feature — enter your city, zip code, or service type, and we'll show you top-rated contractors in your area sorted by rating and relevance. You can also use our "Get Matched" feature to receive personalized contractor recommendations based on your specific project needs.

It takes just 2 minutes: (1) Select the home service you need, (2) Enter your zip code and contact details, (3) We match you with verified contractors who specialize in your project type and area, (4) Matched contractors reach out to discuss your project and provide quotes. It's free and there's zero obligation.

We pull verified Google reviews so you can see real customer feedback. Look for contractors with high star ratings, a large number of reviews, professional certifications, and our "Highly Recommended" badge. We also recommend checking that the contractor is licensed and insured for your state.

Yes! Many contractors in our network offer free estimates. When you get matched or reach out directly through a listing, you can request a free quote for your project. We recommend getting at least 2-3 estimates before making your decision.

We take feedback seriously. If you have a negative experience, please contact us through our Contact page with details so we can investigate. For serious issues like unlicensed work or fraud, we recommend also filing a complaint with your state contractor licensing board. We may remove or flag contractors who consistently receive poor feedback.

Many contractors in our directory offer same-day and 24/7 emergency services for urgent issues like burst pipes, electrical hazards, or storm damage. Look for the "24/7 Emergency Service" or "Same-Day Service" badges on contractor listings. For true emergencies, always call 911 first.

Our ranking algorithm considers multiple factors: Google review rating and volume, years of experience, professional certifications, insurance and licensing status, response time, and whether the contractor has been personally vetted by our team. Higher-ranked contractors have consistently demonstrated quality and reliability.

Getting listed is easy and free! Visit our "List Your Business" page and either claim an existing listing (if we already have your business) or create a new one. Fill out your business details, services, and coverage area — and you're live. You'll receive login credentials to manage your listing anytime.

Yes — basic listings are completely free. You can add your business info, services, contact details, and descriptions at no cost. We also offer optional premium upgrades like Top Positions and Lead Generation for contractors who want enhanced visibility and a steady stream of qualified leads.

Top Positions (1, 2, and 3) place your business at the very top of search results in your city. Position 1 appears first on both city pages and all service-specific pages. Each position is exclusive — only one contractor can hold each spot per city. This gives you premium visibility above all organic results.

When homeowners use our "Get Matched" feature and select your area and services, you receive their contact information directly via email. You only pay when a qualified lead is delivered — there's no monthly fee. Lead pricing varies by service type, and your credit balance never expires.

Your listing can include: business name, address, phone number, email, website, logo, description, services offered, service areas, business hours, team member profiles with photos and certifications, insurance and licensing details, languages spoken, and special features like financing options or emergency service availability.

Log in to your dashboard using the credentials sent to your email. From there, you can update all your business details including services, contact info, hours, team members, and more. Changes appear on your listing immediately.

To maximize visibility: complete every field in your profile (complete listings rank higher), add a professional logo and team photos, accurately list all your services and certifications, encourage happy customers to leave Google reviews, and consider a Top Position for guaranteed premium placement in your city.

Contractors who earn our "Highly Recommended" badge have been thoroughly vetted by our team. This includes verification of active licensing and insurance, review of customer feedback patterns, confirmation of professional certifications, and verification of clean business history. These contractors have demonstrated consistent excellence.

Top Position 1 is $195/month, Top Position 2 is $145/month, and Top Position 3 is $95/month. All positions are month-to-month subscriptions with no long-term contracts — cancel anytime. Pricing reflects the premium visibility and exclusive city placement each position provides.

Lead pricing varies by service type, ranging from $30 to $200 per lead. Higher-value services like kitchen remodeling or roofing replacement have higher lead costs that reflect the project value. You add funds to your account as needed, and your balance never expires.

We accept all major credit and debit cards including Visa, MasterCard, American Express, and Discover. Payments are processed securely through Stripe, a leading payment processor trusted by millions of businesses worldwide.

No long-term contracts required. Top Position subscriptions are month-to-month and you can cancel anytime. Lead generation credits have no expiration and no commitment — just add funds when you need them. We believe in earning your business every month.

If your lead balance reaches zero, you simply stop receiving new leads until you add more funds. There are no penalties or fees for having a zero balance, and your listing stays active. You can top up anytime through your dashboard.

Subscription refunds are evaluated on a case-by-case basis. Unused lead credits may be eligible for a refund. Please contact our support team through the Contact page and we'll work with you to find a fair resolution.

If a payment fails for your premium subscription, we'll attempt to charge your card again. If unsuccessful after retries, your listing reverts to the free tier — meaning premium features like Top Position will be removed. Once payment is resolved, premium features are automatically restored. Your basic listing always remains visible.